HELP & FAQ'S

General Information
Q: What is TOOSH MODA?
A: TOOSH MODA is a premium fashion brand specializing in high-quality women's winter wear, including Unstitched Jacquard Suits and elegant Acrowool Stoles.

Q: How can I contact TOOSH MODA?
A: You can reach us through our contact form on the website, email us at info@tooshmoda.com
, or call us at 9815966344. We're here to help!

Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, select the items you like, and add them to your cart. Proceed to checkout and follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods listed at checkout.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team immediately for assistance.

Shipping & Delivery
Q: What are the shipping options and costs?
A: We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and selected shipping method.

Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Returns & Exchanges
Q: What is your return policy?
A: We accept returns and exchanges within 7 days of purchase, provided the items are unused, unwashed, and in their original packaging. Please visit our Returns & Exchanges page for more details.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. You will receive a confirmation email once the refund is issued.

Product Information
Q: What sizes do you offer?
A: Our Unstitched Jacquard Suits are designed to be tailored to your specific measurements. Stoles are available in one size that fits all.

Q: How do I care for my TOOSH MODA products?
A: Please refer to the care instructions on the product label. Generally, we recommend gentle hand washing or dry cleaning for our Jacquard Suits and stoles.

Q: Do you offer customization?
A: Yes, since our suits are unstitched, you can customize them to fit your personal style and measurements.

Account Information
Q: How do I create an account?
A: Click on the "Sign Up" button at the top of the page and fill in the required information. You will receive a confirmation email to verify your account.

Q: What should I do if I forget my password?
A: Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

Q: How can I update my account information?
A: Log in to your account and go to the "Account Settings" page to update your personal information, shipping address, and payment methods.

Promotions & Discounts
Q: Do you offer any promotions or discounts?
A: Yes, we frequently offer promotions and discounts. Sign up for our newsletter and follow us on social media to stay updated on the latest offers.

Q: How do I use a promo code?
A: Enter the promo code at checkout in the designated field and click "Apply." The discount will be reflected in your order total.

Customer Support
Q: How can I contact customer support?
A: You can contact our customer support team via email at info@tooshmoda.com or by calling 9815030847.

Q: Where can I find more information about your products and policies?
A: Detailed information about our products, policies, and more can be found on our website under the relevant sections.