Refund And Cancellation Policy

We reserves the right to cancel or delay orders due to insufficient quantity, national holidays, or force majeure events (such as floods, earthquakes, political instability, strikes, etc.).

Cancellation

  • Full Refund: If we cancels an order, the customer will receive a 100% refund.

Cancellation by Customer

  • No Refund: Orders placed by customers for any product or service cannot be canceled for a refund. Please note that the money will not be transferred back to the buyer’s credit/debit card.
  • Adjustment: In the event of a cancellation of a product or service, the amount received by we will be adjusted against the next transaction only. This facility is valid for up to one month from the date of order cancellation.
  • Customer Responsibility: Issues such as late payment, incorrect bank details, invalid credit/debit cards, or insufficient funds are the responsibility of the customer and do not entitle them to a refund of any prepaid amount.

Liability

We will not be liable for any direct, indirect, incidental, punitive, or consequential loss, damage, cost, or expense of any kind arising from the information derived from your use of this site. In no event shall be liable for any damages arising out of information provided on the website, especially if such information is derived from other service providers.

Order Modifications

No Support for Changes

  • We does not support or accept changes, modifications, or cancellations to online bookings once they are made.

Reviewing and Adjusting Orders

  • Customer Care: To review or adjust your order, contact our customer care department by sending an email to info@woolgold.com or by calling +919815030847. Adjustments can be made subject to receipt of full payment for the modified orders.
  • Follow Instructions: If you wish to review or adjust your purchase, please respond to the confirmation email and follow the instructions provided. You may be charged for your cancellation according to any price differences after reviewing, alteration, and adjustment.