General Information
What is TOOSH MODA?
TOOSH MODA is a premium fashion brand specializing in high-quality women's winter wear, including Unstitched Jacquard Suits and elegant Acrowool Stol
Ordering & Payment
How do I place an order?
Simply browse our collection, select the items you like, and add them to your cart. Proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods listed at checkout.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team immediately for assistance.
Shipping & Delivery
What are the shipping options and costs?
We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and selected shipping method.
How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 7 days of purchase, provided the items are unused, unwashed, and in their original packaging. Please visit our Returns & Exchanges page for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. You will receive a confirmation email once the refund is issued.
Product Information
What sizes do you offer?
Our Unstitched Jacquard Suits are designed to be tailored to your specific measurements. Stoles are available in one size that fits all.
How do I care for my TOOSH MODA products?
Please refer to the care instructions on the product label. Generally, we recommend gentle hand washing or dry cleaning for our Jacquard Suits and stoles.
Do you offer customization?
Yes, since our suits are unstitched, you can customize them to fit your personal style and measurements.
Account Information
How do I create an account?
Click on the "Sign Up" button at the top of the page and fill in the required information. You will receive a confirmation email to verify your account.
What should I do if I forget my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
How can I update my account information?
Log in to your account and go to the "Account Settings" page to update your personal information, shipping address, and payment methods.
Promotions & Discounts
Yes, we frequently offer promotions and discounts. Sign up for our newsletter and follow us on social media to stay updated on the latest offers.
How do I use a promo code?
Enter the promo code at checkout in the designated field and click "Apply." The discount will be reflected in your order total.
Customer Support
How can I contact customer support?
You can contact our customer support team via email at info@tooshmoda.com or by calling +91 9815966344
Where can I find more information about your products and policies?
Detailed information about our products, policies, and more can be found on our website under the relevant sections.